The WUCAT office is now closed for the Xmas-New Year period and will reopen on Monday 12th January 2026. Online applications and enquiries can still be submitted and our team will respond as soon as possible when we return.
Meri Kirihimete me te Hape Nū la
WUCAT Trustees & Administration Team
Having trouble paying your water bill?
WUCAT is here to help. We understand that unexpected expenses or financial hardship can make it difficult to keep up with utility costs. That’s why we provide financial assistance to Watercare™ customers who are struggling to manage their water and wastewater charges.
Please note that while we strive to assist as many customers as possible, not everyone can receive financial assistance. Each application is carefully reviewed to ensure that support is provided to those most in need, subject to the availability of resources and WUCAT’s discretion.
How can WUCAT help me?
Payment Plans
We’ll help you set up an affordable payment arrangement to cover future Watercare™ bills, with potential debt forgiveness.
Free Home Water Audits
Our experts will check for leaks, analyze your usage, and provide water-saving tips and devices to lower your utility costs.
Additional Support
We’ll connect you with other organizations that may be able to provide supplementary financial assistance or resources.
Don’t let unpaid water bills add more stress.
We’re here to offer a helping hand. Apply today for financial assistance or simply get
advice on lowering your utility expenses. A little support can go a long way towards
establishing affordable water service for your household.